PRIVACY POLICY

At our therapy practice website (operated by Balance Hour LLC), protecting your privacy is our top priority. This Privacy Policy explains how we collect, use, store, and protect personal information submitted through our WordPress site. We handle only basic contact data—no sensitive health information is collected here.

Information We Collect
We collect minimal data necessary for website functionality:

• Contact Details: Name, email, phone, and location from contact/lead forms or appointment requests.

• Technical Data: IP address, browser type, device info, and pages visited via cookies for site performance.

• No Protected Health Information (PHI): Medical history or diagnoses are NEVER collected on this site. Such data is managed separately via HIPAA-compliant client systems after initial contact.
  No payment or financial details are collected.

How We Use Your Information
Data is used solely to:

• Respond to inquiries about therapy, counseling, or coaching services (in-person Dublin or virtual CA-wide).

• Analyze site usage anonymously to improve user experience.

• Meet legal requirements.

We DO NOT sell, rent, or share your data for marketing. Sharing is limited to essential providers (e.g., WordPress hosting, email services) with strict contracts.

Data Storage and Security

• Storage: Secure, encrypted U.S. servers. Form submissions retained 30 days max, then deleted unless you become a client.

• Security: HTTPS/SSL encryption, firewalls, WordPress plugins, and restricted access.

• Retention: Non-client data auto-deletes after 30 days; client data follows HIPAA in separate systems.

Cookies and Tracking
Essential cookies enable forms and navigation. Optional analytics (e.g., anonymized Google Analytics) track trends without personal IDs. Manage via browser or cookie banner. Disabling may affect features.

Your Rights and Choices
Under CCPA/CPRA and privacy laws:

• Access, delete, or correct your data—email us to request.

• Opt-out of emails or non-essential processing anytime.

• California residents: No discrimination; verify via email.
  We do not “sell” data.

Third-Party Links/Services
External links (e.g., Zoom, Google Maps) have their own policies. Review them separately.

Children’s Privacy
No knowing collection of minors’ data.

Changes to Policy
Updates posted here with date. Continued use means acceptance. Major changes emailed if applicable.

Contact Us

Questions? Email tim@balancehour.com or call us at (408) 337-2544. We’re here to ensure your trust and confidentiality.

This policy complies with GDPR, CCPA, and best practices for therapy sites. Your privacy fuels our mission to heal relationships and reduce anxiety effectively.